If you encounter any issues in relation to a transaction not being tracked correctly please let us know and we will take your query up with the retailer to try to resolve the issue. The final decision is always with the retailer and once they have finally refused to pay cashback on a particular transaction, we can do more and cannot make any further enquiries. For this reason, we strongly recommend that you do not make any purchase decision based purely upon expected cashback as it can never be guaranteed.
Although the vast majority of cashback transactions track perfectly, there are various reasons why from time to time a transaction may not go as expected. This can be due for example to possible third-party extensions installed on your browser which can interfere with the tracking link process. (For example, Ad Blockers). Also, cookies may have expired or been removed by you. This is less likely however is still a possibility.